Privacy and Cookies Policy
Introduction
1.1. We are dedicated to protecting the confidentiality of our website visitors and users.
1.2. This guideline applies whenever we are handling personal information from our website, meaning we decide how and why we use that information.
1.3. Upon your initial visit to our site, you have the choice to decline cookies, in line with the guidelines of this policy.
1.4. Our site includes privacy settings that influence how we manage your personal information. You can control the visibility of your data by reaching out to our support team at service@impact-partners-hub.com.
1.5. The terms "we," "us," and "our" in this policy encompass Impact Partners Hub, LLC, a limited liability company in Massachusetts, and its subsidiaries: Grovia Inc., a corporation in Washington, and IR Volt, LLC, a limited liability company in Delaware.
2. How we utilize your personal information
2.1. In this section, we outline:
(a) The main types of personal information we may handle;
(b) If we are not collecting this information directly from you, who it comes from and the specific types of data;
(c) The reasons for handling your personal information; and
(d) The legal justifications for handling your personal information.
2.2.1 We might gather and analyze information regarding how you use our website and services (referred to as "usage data"). This usage data could include your name, email, job position, IP address, location, the type and version of your browser, operating system, where you found us, how long you stay, the pages you visit, and the paths you take through our website. Additionally, this data might cover the timing, frequency, and patterns of your usage. The information for this usage data comes from our analytics tracking system and the input you provide. This data is analyzed to understand how you use our website and services. The reason we do this is because it helps us monitor and enhance our website and services.
2.2.2 We could also collect and analyze data about your account (referred to as "account data"). This account data might include your name, email, and details about your company. The source of this account data could be your IP address or the information you submit to our website. This account data is used to manage our website, provide our services, ensure the safety of our website and services, keep backups of our databases, and to communicate with you. The reason we do this is because it's necessary for the proper management of our website and business.
2.2.3 We might gather and analyze information from your personal profile on our website (referred to as "profile data"). This profile data could include your name, address, phone number, email, profile pictures, gender, birth date, relationship status, interests, hobbies, education, and employment details. This profile data is used to support and monitor your use of our website and services. The legal reason for doing this is your consent.
2.2.4 We could collect and analyze information from any personal details you post for others to see on our website or through our services (referred to as "publication data"). This publication data is used to enable and monitor the sharing of your personal details. The legal reason for doing this is your consent.
2.2.5 We might gather and analyze personal information you share when making inquiries about products or services (referred to as "enquiry data"). This enquiry data is used to offer, market, and sell products or services that are relevant to you. The legal reason for doing this is your consent.
2.2.6 We could collect and analyze personal information from any inquiries you make to us regarding goods and/or services (referred to as "enquiry data"). This data is used to provide you with the relevant information and/or services. The legal reason for doing this is your consent.
2.2.7 We might collect and analyze personal information you provide to subscribe to our email notifications and/or newsletters (referred to as "notification data"). This data is used to send you the relevant notifications and/or newsletters. The legal reason for doing this is your consent.
2.8 We might gather information about your personal details that is found in or related to any messages you send to us (referred to as "correspondence data"). This correspondence data could include the content of the message and the associated metadata. Our website will automatically generate metadata for messages submitted through our contact forms. This data can be used for communication with you and for record-keeping purposes. The legal reason for collecting this data is our legitimate interests, which include interacting with our users and interested parties.
2.9 We are authorized to collect and use any of your personal information from this policy when it's necessary for setting up, carrying out, or defending legal actions, whether they occur in court, administrative settings, or outside of court. The legal justification for this is our legitimate interests, which include protecting and asserting our legal rights, as well as yours and the rights of others.
2.10 We can gather and process any of your personal information from this policy if it's needed for securing or keeping insurance, managing risks, or seeking professional advice. The legal reason for doing this is our legitimate interests, which include safeguarding our business from potential risks.
2.11 In addition to the specific reasons for processing your personal data outlined in Section 2, we may also process your data if it's necessary to comply with a legal requirement we are bound by.
2.13 Below are the types of personal information we collect: First Name, Last Name, Job Title, IP Information (which includes IP address and inferred location), information about content downloads and page views on impact-partners-hub.com.
2.14 Below are the locations where we store data from third parties: Marketo, Salesforce, BrightInfo, Zoom Webinar, SpotDraft, Google Drive, and ClientPULSE. All data will be stored in Salesforce and Marketo.
2.15 Below are the areas where we collect data from our website (impact-partners-hub.com).
Contact forms
Content forms (for registering for webinars and downloading content)
Email sign-up (found in the footer of our website, sidebar on the blog page, BrightInfo widget)
Blog sign-up form
Cookies
3. Automated decision-making
3.1 Our system will utilize your personal details to make automated decisions about sending pertinent emails and carrying out outreach efforts based on your actions and preferences.
3.2 The automated decisions made will be tailored to the specific activities you've engaged in on our website or through our emails.
4. Sharing your personal information with others
4.1 We might share your personal information with any member of our affiliated companies (this includes our partners, subsidiaries, our main holding company, and all its subsidiaries). We will do this as necessary and with legal grounds outlined in this policy.
4.2 We may share your personal information with our insurance companies and/or advisors if it's necessary for securing insurance, managing risks, seeking professional advice, or for handling legal matters, whether in court, administrative, or out-of-court settings.
4.3 Beyond the specific disclosures outlined in this section, we could share your personal information when it's essential for meeting legal requirements, safeguarding your rights, or those of another person, for starting, continuing, or defending legal actions, in both court and administrative or non-court settings.
5. Sharing of your personal data across international borders
5.1 As a US-based company, any data we collect will be stored and managed in the US as per this Privacy Policy. To support our operations globally, we might transfer and access your personal information from all over the world, including the US. This policy will apply even in cases where your information is shared with entities outside your country. It's important to understand that your data could be accessible to US authorities under legal proceedings in the US. Impact Partners Hub complies with data transfer regulations for cross-border data protection, including the use of approved Standard Contractual Clauses from the European Commission. Additionally, Impact Partners Hub is certified under the EU-U.S. Data Privacy Framework, the UK's extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. We will handle data from UK, Swiss, and EU citizens following the principles of the Data Privacy Framework. To request a copy of any data transfer agreements used by Impact Partners Hub to share data with third parties, please get in touch with us.
6.1 California Entitlements
Under the "Shine The Light" law of California (California Code § 1798.983), Californians have the right to ask for, once annually and at no cost, details about how their personal information might be shared with others or affiliates for direct marketing efforts. According to the statute, businesses are obliged to either provide Californian customers with the requested information or let them choose to opt out of such data sharing. To request this information, contact us at service@impact-partners-hub.com, and in the subject line of your email, type "California Shine The Light Request." Please include your email, address, and state in your message.
6.2 Consumer and Privacy Rights in California
The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) grant Californians five fundamental rights regarding their privacy:
- The right to request the deletion of personal information collected about them;
- The right to have inaccurate data about them corrected;
- The right to demand that businesses reveal what types and specifics of personal information they hold, including who collected it, its source, how it's used, who it's shared with, and what information is sold or shared with others;
- The right to refuse consent for the sale or sharing of their data;
- The right to control how their sensitive personal information is used and disclosed.
Furthermore, Californians are entitled to be informed about the categories and purposes of their personal information being collected, and what actions can be taken regarding the information. To learn more about your rights under the CCPA and CPRA, visit https://cppa.ca.gov/faq.html.
We are considered a covered entity under the CCPA and CPRA due to our collection and processing of personal data from Californians. This Privacy Policy ensures compliance with required notices to Californian residents. Currently, we do not sell personal information to third parties for any reason. Should you wish to make a "request to know" or a "request to delete" your information, please send us an email at service@impact-partners-hub.com . (Include either “Request to Know” or “Request to Delete” in the subject line of your email).
We will fulfill these requests from US individuals, regardless of whether you are a California consumer under the CCPA and CPRA.
We will confirm receipt of your request within a week, along with a description of the steps we will take to verify and respond to it. We must provide the requested information or remove your personal data within 45 days of receiving your request, but we have an additional 45-day extension policy; however, we must inform you of this additional time.
When we reach out to you, we might ask for certain restricted personal details, such as your name, email address, and/or username, to verify your request and align it with our records and systems, to prevent fraud. We will not retain this personal information and will only search our records and systems for the last 12 months.
Individuals from other states also have rights to request information about or delete their personal information. Should you wish to exercise these rights, please contact us at service@impact-partners-hub.com.
7. Retaining and Deleting Personal Data
7.1 When you submit an application for a job on our platform, we, as the Controller, will collect your personal data. This data will be processed for the purposes of managing the Controller’s recruitment activities, which includes setting up and conducting interviews and tests for applicants, evaluating and assessing their results, and as needed throughout the recruitment and hiring process. Your personal data will be stored by the Controller, in compliance with data standards such as GDPR, CCPA, and PCI, as long as we consider it necessary to evaluate your employment application.
Our Data Protection Officer (DPO) is in charge of ensuring compliance with the rules regarding collecting personal data from candidates during the recruitment process (GDPR, CCPA, PCI, etc.). Should you have any questions regarding this privacy notice or the way we handle your personal information, feel free to contact the DPO at service@impact-partners-hub.com .
If you desire that your application and data be removed from all systems related to recruiting by the Controller, please get in touch with the Data Protection Officer at service@impact-partners-hub.com .
Any personal data we process for any reason or reasons shall not be retained for longer than is necessary for that reason or reason.
8. Updates
8.1: We can refresh this policy by posting an updated version on our website.
8.2: Please review this page regularly to confirm your agreement with any modifications to the policy.
8.3: We might reach out to you by email or our secure messaging platform to inform you of any changes to the policy.
9. Your Rights
9.1: You have the option to request us to remove your personal information; correct any wrong details we have; disclose specific details about the personal information we collect, where it comes from, how we use it, who we share it with, or how we sell it;
9.2: We may refuse to share your personal information to the extent allowed by law.
9.3: You can at any moment ask us to not use your personal data for marketing activities.
9.4: Typically, you will either give explicit consent beforehand for us to use your personal data for marketing, or you will have the chance to opt-out of such usage.
10. Third Party Websites
10.1: Our website contains links and information about external websites.
10.2: We are not responsible for or have control over the privacy policies and practices of these third parties.
11. Children's Personal Data
11.1: Our website and its services are intended for individuals over 18 years old.
11.2. If we suspect that we possess personal data of a minor under 18 in our records, kindly notify us, and we will have that personal data removed.
12. Updating Information
12.1 If you want us to correct or update your personal information that we hold, please inform us.
13. Acting as a Data Processor
13.1 When it comes to data we manage and gather for our clients, we are not responsible for its use or management. Instead, we act as data processors.
13.2 This policy does not apply to us as data processors. Our duties as data processors are covered in the agreement with the data controller involved.
14. About Cookies
14.1 A cookie is a file that includes a unique string of characters sent from a web server to a user's web browser, which is stored by the browser. This string is then sent back to the server whenever the browser requests content from it. For more on cookies, check out the provided link.
14.2 Cookies fall into two categories: “persistent” and “session” cookies. A persistent cookie remains on the browser for its set lifespan, or until the user deletes it before the expiry date. A session cookie, however, expires at the conclusion of the user's session, once the browser is closed.
14.3 Typically, cookies do not contain details that directly identify a user. However, the personal data we keep about you may be associated with the information collected through cookies.
15. Cookies We Utilize
15.1 Here's how we use cookies:
(a) Authentication – We employ cookies to recognize you when you visit our site and as you browse our pages (these cookies are stored in Marketo). Marketo is a software tool dedicated to email, mobile, social media, digital advertising, website management, and analytics.
(b) Status – Cookies are used to determine whether you are logged into our site.
(c) Personalization – We keep track of your preferences through cookies to tailor the site experience for you (these cookies include BrightInfo and Marketo).
(d) Advertising – We use cookies to display ads that are relevant to you. These include cookies from Google, Facebook, LinkedIn, Twitter, and other paid advertising platforms.
(e) Analysis – Cookies help us in analyzing the usage and performance of our website and services, with Google Analytics being a key tool.
(f) Cookie Consent – We store your preferences regarding cookie use.
16. Cookies employed by our service providers
16.1 Our service providers employ cookies, and when you visit our website, these cookies may be stored on your computer.
16.2 Google Analytics is utilized to analyze the utilization of our website. Google Analytics collects data on how our website is used through cookies. This data is then used to generate reports regarding website usage. Google provides more information on its own data privacy practices and offers a tool (https://tools.google.com/dlpage/gaoptout) that allows users to opt out of Google Analytics tracking.
16.3 We utilize Marketo as our Marketing Automation Platform, and this service also uses cookies to track the behavior of web visitors and to aid in our sales and marketing efforts. For information on this service provider's privacy policy, please visit: https://documents.marketo.com/legal/privacy/.
17. Handling Cookies
17.1 Most browsers give you the option to decline cookies and to remove them. The specific ways to do this can differ from browser to browser and version to version. However, you can stay informed about the methods to block or delete cookies through the following links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
17.2 Eliminating all cookies might negatively affect the functionality of numerous websites.
17.3 By blocking cookies, you might lose access to some of our website's features.
18. Our Information
18.1 This website is owned and managed by Impact Partners Hub, LLC.
18.2 We are officially registered in the United States under the registration number 16227854, and our registered office is located at 15442 VENTURA BLVD.
STE 201-137, SHERMAN OAKS, CA 91403.
18.3 Should you have any inquiries, you can reach us:
(a) Our official postal address.
(b) Via our website's contact form.
(c) Through our contact number as displayed on our website occasionally.
(d) By email: service@impact-partners-hub.com
19. Contact information for our data protection officers is:
15442 VENTURA BLVD.
STE 201-137, SHERMAN OAKS, CA 91403.
Email: service@impact-partners-hub.com
20. Handling Data Transfers from the EU to the US
20.1 Our company, Impact Partners Hub, LLC, along with all its US subsidiaries, complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework as specified by the U.S. Department of Commerce. Impact Partners has certified its adherence to:
the EU-U.S. DPF Principles regarding the processing of personal data obtained from the European Union, and from the UK (and Gibraltar), in connection with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF; and
the Swiss-U.S. DPF Principles concerning the processing of personal data received from Switzerland, in alignment with the Swiss-U.S. DPF.
Should there be any conflicts between the terms in this privacy policy and the EU-U.S. DPF Principles, the UK Extension to the EU-U.S. DPF and/or the Swiss-U.S. DPF Principles, these latter shall take precedence. For more information on the Data Privacy Framework (DPF) program and to see our certification, please visit https://www.dataprivacyframework.gov/.
20.2 By adhering to the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, we commit to address any complaints related to DPF Principles concerning our collection and use of personal information. EU, UK, and Swiss individuals with any questions or complaints about how we manage personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF are advised to first reach out to our data protection officers as detailed in section 19.
20.3 If our internal complaint resolution process is unable to settle such matters, in compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, we promise to collaborate and comply with the recommendations provided by the panels established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO), as well as the Swiss Federal Data Protection and Information Commissioner (FDPIC) regarding unresolved issues concerning our management of personal data received through the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF.
20.4 We are subject to the investigatory and enforcement actions of the Federal Trade Commission (FTC).
20.5. Should Impact Partners Hub fail to address your complaint, you may have the option to pursue binding arbitration for issues related to DPF compliance, provided that certain conditions are met. For more details, please refer to Annex I of the DPF for additional information.
20.6. Impact Partners Hub is obligated to share your personal information with public authorities upon receiving lawful requests, including to satisfy national security or law enforcement requirements.
20.7. You are entitled to choose whether your personal information should be shared with a third party or utilized for purposes significantly different from those for which it was initially collected or subsequently permitted, as outlined in Section 9. To initiate a request to access, amend, or delete your personal data, please email us at service@impact-partners-hub.com. Please include "Request to Amend" or "Request to Delete" in the subject line of your message.
20.8 You can decide if your personal details should be shared with a third party, or used for a different reason from what it was collected for or any permissions you gave in the future, as outlined in Section 9.
20.9 Impact Partners Hub takes responsibility for transferring your personal information to other entities for processing.
20.10 You are entitled to view your personal information as outlined in Section 9. This includes the information we store about you, and you have the option to correct, modify, or remove this information if it's wrong or has been handled improperly, except if the cost or effort of providing the information outweighs the privacy risks, or if it would infringe on the rights of others, except when doing so would not be feasible, or when the privacy of others would be compromised. To exercise these rights, you can make a “request to amend” or a “request to delete your information” email to us at service@impact-partners-hub.com. Please include either “Request to Amend” or “Request to Delete” in the subject line of your email. You can also submit these requests through an online form
